Client Services

Lodge Hours

Wequedong Lodge is open to their clients 24 hours a day, 7 days a week.

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Appointment Letter

Completion of the original Appointment Letter must be signed and/or stamped by the consulting Doctor in order for the Indigenous Services Canada (ISC) or Medical Services Branch (MSB) clients to receive return travel.

The original Appointment Letter contains your Travel Authorization Number

Intake Desk

Upon arrival clients are requested to check in with Wequedong Lodge INTAKE DESK and take a number in order for intake to be done.

Provide the signed original Appointment Letter to Wequedong Lodge INTAKE DESK immediately following completion of appointment - it is required before return travel is arranged. The Client will be asked questions to help coordinate travel.

If there are additional appointments notify Wequedong Lodge INTAKE DESK Immediately.

Also, notify Wequedong Lodge INTAKE DESK for any of the following:

  • Require assistance
  • Wheelchair accessible transportation needed
  • Have had surgery and are therefore unable to travel that day
  • Changes to health
  • Changes to medical appointments
  • Changes to contact information (ie: Phone number)
  • Require translation

Intake Desk

Phone Number

Intake Desk

Fax Number

Discharge Services

DISCHARGE SERVICES are provided for Indigenous Services Canada (ISC) and MSB eligible clients/escorts, including clients who go private.

Office Hours

Monday-Friday: 8am - 11pm
Saturday-Sunday: 9am - 5pm


Phone Number

Intake Desk

Fax Number




If you are unable to make your travel (Bus or Air), please inform Wequedong Lodge INTAKE DESK and DISCHARGE SERVICES with the following information:

  • Travel Authorization Number
  • Name
  • Contact Number

Frequently Asked Questions

To find out about Wequedong Lodge and its amenities, please visit:

Reach Us

Wequedong Lodge
435 Balmoral St
Thunder Bay ON, P7C 5N4